Privacy policy

At Pocxwa ("we", "us", "our"), accessible from pocxwa.com, your privacy is a priority. We are a charging brand, not a data business. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

When you visit or make a purchase from our store, we collect:

A. Information you provide directly:

  • Order Information: Your name, billing/shipping address, email address, phone number, payment information.
  • Communication: When you contact our support or B2B team.

B. Information collected automatically:

  • Device Information: IP address, browser type, time zone, and how you interact with our site.
  • Cookies and Tracking Technologies: We use cookies, log files, and pixels to improve your experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping, payment, and delivery updates.
  • Provide customer support and process returns under our 1-year warranty.
  • Improve our store and for analytics.
  • With your consent, send you marketing emails about new products and offers. You can unsubscribe at any time.
  • For B2B/Wholesale inquiries, to provide quotes and OEM/ODM services.

3. Cookies and Advertising Tracking

This is important for our customers. We use the following for advertising and analytics:

  • Shopify: Our store platform.
  • Meta Pixel (Facebook/Instagram): To measure the effectiveness of our ads and show you relevant products.
  • Google Analytics & Google Ads: To understand site traffic and for advertising.
  • Klaviyo / Email Marketing Service: To send abandoned cart reminders if you have opted in.

You can disable cookies in your browser settings, though it may affect your shopping experience. You can opt-out of personalized advertising at: http://www.youronlinechoices.com/ or https://optout.aboutads.info/

4. How We Share Your Information

We do NOT sell your personal information. We only share it with trusted service providers necessary to run our business:

  • Shopify Inc.: To host our store.
  • Payment Processors: Stripe, PayPal, Shop Pay - Your payment data is encrypted and processed by them. We do not store your credit card number.
  • Logistics Partners: DHL, FedEx, UPS, YunExpress for shipping.
  • Advertising Partners: Meta and Google as described above, only for marketing purposes.

5. Your Rights - U.S. and California Residents (CCPA/CPRA)

If you are a resident of California or other U.S. states with privacy laws, you have the following rights:

  • Right to Know: You have the right to know what personal information we have collected about you.
  • Right to Delete: You have the right to request that we delete your personal information.
  • Right to Opt-Out / Do Not Sell or Share: We have not sold personal information in the past 12 months. You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this, click "Do Not Sell or Share My Personal Information" in our footer or email us.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise your rights, please email us at pocxwa@oputlook.com with the subject line "Privacy Request".

6. Your Rights - Canadian Residents (PIPEDA)

If you are a resident of Canada, you have the right to access the personal information we hold about you and to challenge its accuracy. We will obtain your consent before collecting, using, or disclosing your personal information for purposes other than those described herein.

7. Data Retention

We retain your Order Information for 3 years to handle warranty and support claims. B2B inquiry information is retained for 5 years. If you request deletion, we will delete it unless we are required to keep it for legal or tax purposes.

8. Data Security and International Transfer

Our store is hosted on Shopify, which stores data on secure servers in the United States and other countries. We implement reasonable security measures to protect your information. While we take protection seriously, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a new effective date.

11. Contact Us

For any privacy-related questions, to exercise your rights, or to make a complaint, please contact:

Pocxwa Privacy Team
Email: pocxwa@outlook.com

Address: [1811-1, No. 351 Jiahe Road, Siming District Xiamen Fujian, China]