Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 24 hours (Mon-Fri). Standard shipping to US takes 7-12 business days, Expedited takes 3-7 business days. Free Standard Shipping on orders over $35.
Q: How can I track my order?
A: After your order ships, you will receive a tracking number by email. You can track it anytime on our Track My Order page.
Q: Do you ship to Canada?
A: Yes. Shipping to Canada takes 7-12 business days. Free Standard Shipping on orders over $35.
Returns & Refund
Q: What is your return policy?
A: We offer 30-Day Easy Returns. If you are not satisfied, email pocxwa@outlook.com within 30 days of delivery, we will reply within 24h with a return label. For defective products, return shipping is free. For non-defective, buyer pays return shipping.
Q: How long does refund take?
A: Once we receive your return, we will refund to your original payment method within 3-5 business days.
Warranty
Q: What warranty do you offer?
A: All products come with 18-Month Warranty and 30-Day No Break Guarantee. If your cable breaks within 30 days, we will send a free replacement, no need to return the old one.
Q: How do I claim warranty?
A: Email pocxwa@outlook.com with your order number and a photo of the issue. We will reply within 24h.
Product & Compatibility
How do I choose the right cable for my device?
Check your device port first. iPhone 15 / 16 / 17 / 18, iPad and Pixel use USB-C. MacBook and Lenovo ThinkPad use Thunderbolt 4. HP and Dell use USB4. If you are not sure, email pocxwa@outlook.com with your device model, we will reply within 24h.
Will your cables and chargers work with iPhone, MacBook, Samsung and Dell?
Yes. Our cables and chargers are tested for iPhone 15-18, MacBook Pro / Air, Samsung Galaxy S24, Dell XPS, HP Spectre and Lenovo ThinkPad. Please check each product page for the full compatibility list for that product.
Why is my charging slow?
90% of slow charging is caused by using a low-power charger or cable. For example, a 20W charger cannot fast charge a MacBook. Please use a 60W cable with a 60W+ charger for laptop, and a 25W+ PPS charger for Samsung Super Fast Charging.
Payment & Order
Q: What payment methods do you accept?
A: We currently accept PayPal. You can pay with PayPal balance, Visa, Mastercard, American Express via PayPal checkout. We do not support Apple Pay / Google Pay at the moment.
Q: Can I change / cancel my order?
A: Yes, if your order has not shipped yet. Email pocxwa@outlook.com within 12 hours of ordering, we will help you change or cancel.